draft pa lang ito.. kailangan ko ng feedback. thanks.


Graveyard Shift: Life in the Call Center

I have heard from some of my friends that
working in a call center service is absolutely a good way to earn money as well as to enhance their ability to speak English. So,I thought this is probably a good job. Lucky for me, I got a job offer from Teleperformance two days after my 18th birthday. I can still remember my disposition during the first day of training--noiseless, ignorant, and unfriendly. As As I became acquainted with my co-workers, I learned that we were all the same, I mean, even if you're a gay or a lesbian, rich or poor, young or old, good-looking or ugly, in this industry, we are all the same. I can say that my training was the best. After our lunch, we will all play ice breakers
like "The boat is sinking," or "Sack Race" inside the training room. More often than not, we were required to speak english-- i mean,slang english. My team was assigned to an American Telecommunications Account which is Boost. Boost users were mostly black Americans, so my white-american trainer wasn't that strict when it comes to speaking English. Usually, we speak like black americans, including my white-american trainer. We seldom use 'yo what's crackin' what's poppin'?
instead of How are you and we always put "you know what im sayin'?"after we explain something. After I passed the training, I was set to work on the production floor--answering
calls from different kinds of customers. I can still remember my first call: I asked the customer's name and he answered, John Smith, because of my nervousness, I asked, Mr. Smith, are you calling from USA or America? He answered, No, I am calling from my cellphone. Sometimes, when I put my customers on hold,
I'd say, Mr. Smith can I hold you for a moment? and he will ask, Are you sure you wanna hold me? How old are you? Once I heard my co-worker say his spiel at the end of the call, instead of saying, Enjoy the rest of the day, he said, "Thank You for calling Boost Mobile enjoy the rest of your life."
Sometimes, I encounter pervert customers. Before I will end up the call, they will ask my number & worst, they will ask my address. It's always a no-no to use Filipinism in our calls like Photocopy instead of Xerox, toothpaste instead of Colgate, mobile phone instead of cell phone. One time I accidentally said, "Come again, Sir?" then my customer replied, "Oh Sure Baby!" Once I told my customer to turn off his phone, then he asked, "Can I turn it on now?" I, being too sleepy during that time, answered, "No No No, wait lang.." Sometimes I cannot prevent speaking Tagalog, I have this one customer who's in a rush and she told me, "Can you please hurry this up? I have a flight to catch!" I accidentally said, "teka teka" and the
customer replied, "What?" Then I said, "I mean tekalook on your
cell phone." Even though I only worked at Teleperformance for three months, I learned a lot from my retarded customers. I had fun walking alone on a dark street at two in the morning. I realized how horny humans are.

draft pa lang.. kakasulat lang pero i badly need feedback on this..

---